Product Specialist II · Enablement & training · Available for contract work
I turn complex software into confident, capable users with training videos, guides and live sessions that people actually use.
Enablement for park and campground reservation software, written for gate staff, park officers and head-office admins. Client names, logos and system details are withheld.
A narrated walkthrough of the enforcement app park officers carry in the field. It covers signing in, choosing a location, syncing for offline use, reading the home dashboard and finding a vehicle by licence plate to verify a day pass bought online.
Lets officers learn the app on their own time ahead of a pilot launch
A deck for a parks client rolling out online self check-in. It walks staff through the customer's four steps (party, vehicles, arrival time, park rules), then their own role: spotting, managing and confirming self checked-in arrivals.
Pairs the customer's view with the staff view
When a self check-in and dashboard update shipped, each client had a different setup. I wrote a version for each: a full three-page guide with bulk confirm, a two-page edition, a one-page dashboard explainer, and a version for a client without self check-in that covers only the dashboard and log changes.
Every client got only the changes that applied to them
A field guide for officers during a pilot that let visitors buy a day pass online. It explains offline sync and how to find a pass by licence plate when there is no booking number to search.
Companion to the training video
An onboarding manual for head-office staff setting up the desktop software at their parks: system requirements, installation, terminal registration, printers, payment terminal pairing and test transactions, plus where to go for help.
Takes a new client from download to first test sale
Every project runs through the same four steps, scaled to the size of the job.
Learn the release and each client's setup, then find where staff will get stuck.
Pick the right format for the moment: a two-minute video, a job aid or a full program.
Write, record and edit in a consistent voice, then test with real users before launch.
Track tickets, completion and feedback, and revise what isn't landing.
I'm a Product Specialist II who lives where the product meets the people using it. I translate features into training that sticks, for clients learning the software and for the internal teams who support them.
I support a park and campground reservation platform. My work spans scripting and narrating training videos, building live training decks, writing Tip From The Trainer release sheets, and the setup guides new clients start with.